Privacy Policy

 

Your privacy is super important to us! Studio Ayana (“SA”) is committed to protecting your privacy and providing you with a safe and secure online experience. This Privacy Policy applies to www.studioayana.com, as well as any other website owned by SA or communication sent by SA. It discloses the kinds of information we gather, how we may use it, and how we may share it. Please read it carefully. It may be modified periodically. Your continued use of our website signifies your acceptance of this Privacy Policy. As always, feel free to contact us at studioayana@gmail.com with any questions.

SA Collects Personal Information

We collect personally identifiable information to fulfill your orders, tell you about new products and deals, and provide you with an amazing shopping experience. That personal information includes, but is not limited to, your name, billing and shipping addresses, an SA user name and password, email address, phone number, and financial information. We value your trust in us and will do everything we can to safeguard your privacy and the security of your transactions.

SA does not retain financial information, other than possibly the last four digits of your credit card number. Our payment gateway is managed by CCavenue. If you enter your credit card information on our site, CCavenue will process the transaction and retain a record of it. SA keeps no record of your full credit card number.

Information that you submit about yourself may be used by SA to provide you requested services, communicate with you about SA products, improve your online experience, or support our continuing efforts to offer you the information and services you want most. SA does provide aggregate statistics and information about our sales, traffic patterns and related site information to third parties. We also reserve the right to share aggregate statistical data of which your personal information is a part, as well as your specific personal information sometime in the future.

In addition, SA may, and you hereby authorise us to, disclose your personal information when required to do so by law, when SA, in its sole discretion believes that you are in violation of our Terms and Conditions, or when you violate any state or federal laws, or SA in its sole discretion deems it necessary or appropriate to protect the personal safety of other users of SA services or to protect the rights or property of SA.

Email

We know you love email! And we love to tell you about new arrivals. So we send emails to notify customers about new arrivals and special events. New arrivals can happen twice a week, so we may send two or more emails per week. You will only receive emails if you opt in to our email marketing. You may opt out at any time sending a request to studioayana@gmail.com. We may send you emails to confirm your order, send tracking information, or to communicate with you specifically about your order, or in response to a question either to our email, chat, or any of our social media accounts.

Social Media

We are active on many social media sites and we love to spend time with you there. Please know that we cannot constantly monitor our social media pages and that any information that you share may be viewed by others.

Cookies

SA uses “cookies” to identify visitors to our website. Cookies are bits of information that a website transfers to an individual’s hard drive for record keeping purposes. Cookies can enhance your online experience by automatically saving your preferences. We use cookies because they help us to provide you a better online experience. The information we collect through the use of cookies does allow SA to know when and for how long you logged on to the SA website, so that we can try to understand how to better serve your needs.

Minors

SA is a very family friendly company. Our products and culture reflect that. But we do not direct our website or any marketing materials to minors and do not knowingly collect specific personal information on minors.

Contacting Ayana

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement and/or any complaints please contact us at studioayana@gmail.com.

Alternatively you can write to Studio Ayana at 15/4, Haddows Lane, Haddows Road, Nungambakkam, Chennai 600 006. Or you can contact the Ayana Customer Care at +91 73585 74525 if you have any queries in relation to your data. Our offices are open Monday through Saturday, from 10-6 IST. Or all of the ways!